PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer, often including an anonymous unique identifier
  • Log files – track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect to:

  • Process your orders (including payment processing, shipping, and order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with relevant offers, promotions, or advertising

We use the Device Information that we collect to:

  • Help detect potential fraud and security risks (particularly through your IP address)
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)

CURRENCY CONVERSION

By using our website, you agree that third parties may process your IP address in order to determine your location for currency conversion purposes.

The selected currency may be stored in a temporary cookie so that prices remain consistent while you browse the Site.

SMS MARKETING

By subscribing to our SMS notifications, you agree to receive recurring automated marketing text messages regarding our products and services.

  • Message frequency: Recurring
  • Consent is not a condition of purchase
  • Message and data rates may apply

To unsubscribe, reply with any of the following keywords:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

For assistance, reply:

HELP

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate our business and provide our services, including:

  • Shopify – our e-commerce platform
  • Google Analytics – to help us understand how customers use the Site

We may also share your Personal Information to:

  • Comply with applicable laws and regulations
  • Respond to a subpoena, search warrant, or other lawful request for information
  • Protect our rights, property, or safety

TARGETED ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.

You can opt out of targeted advertising here:

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

YOUR RIGHTS (EUROPEAN RESIDENTS)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you
  • Request that your personal information be corrected
  • Request that your personal information be deleted

Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We retain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices, operational needs, legal requirements, or other reasons.

MINORS

This Site is not intended for individuals under the age of 16.

CONTACT US

For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us at:

Support@zentra-de.com

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